Our team is always here to assist.
Common purchase questions answered
Orders and Shipping
Standard Shipping takes 5-8 days, excluding Saturdays, Sundays & Public Holidays
Once the order has been placed you have 30 minutes to change the shipping address otherwise our system will dispatch the order to the originally provided address.
You can track your order status on the following page https://partsadvisors.ca/track-order/
We do not keep credit card information in our system, we used PayPal for our payment processing may store your information depending on your account set up.
Yes, we charge sales tax based on the shipping address.
We provide free shipping to all of Canada on all orders over $99
We ship from various warehouses across Canada, the packaging depends on the item.
If you need to return or exchange an item
Returns and Exchanges
If you are unsatisfied with your purchase, or would like an exchange, we allow returns within 30 days of the order delivery date.
Simply contact us by phone or email and we can get it sorted out.
Tracking number is provided with all shipping methods. You will be notified of your tracking number via email once your item has been shipped.
You must contact us directly via email or phone to obtain an RMA # within 30 days of the order delivery date.
Call us at 1-877-380-3320 or email firstname.lastname@example.org
Please notify us immediately by calling 1-877-380-3320 or emailing email@example.com
You have 30 minutes to cancel the order otherwise the system will submit the order for dispatch.
Yes, some items can be backordered. Simply email us at firstname.lastname@example.org and we will be glad to help.